All healthcare workplaces (hospitals, clinics, laboratories, blood banks, etc.) with 20 or more people, and all workplaces (offices, factories, etc.) with 100 or more people where there is a significant risk of HIV exposure, are required to appoint a Complaints Officer (CO).

1. A complaint can be filed with the CO in person, by post, telephone, or email within 3 months of becoming aware of the violation (this can be extended by another 3 months)
2. The CO must acknowledge the complaint, decide within 7 working days (on the same day for healthcare emergencies), and inform the reasons for the CO’s decision within 10 days
3. If the Act has been violated, the CO can direct the establishment to rectify the violation, counsel the violator, or recommend disciplinary action for repeated violations
4. The Ombudsman or court can be approached if there is dissatisfaction with the decision.